Now for a short grinch-like story about how Overnightprints dropped the ball on my holiday cards this year. Last week, realizing I was cutting it pretty close in terms of sending out my company holiday cards, I spent a day researching print companies, designing a card in Photoshop (the photo used in the card seen here), and making envelope labels to ensure the quickest turnaround time. I decided to go with Overnight prints because they had done my business cards, and I really liked the paper stock that they used. No problems with that first order.

Well, I received the cards today…loose…in a soft envelope. All the cards are completely damaged (mostly bent edges from the poor packing), save maybe 10 which are usable. Now, I’m fairly tolerant of human error. We all make mistakes. I make them on a regular basis. That said, I just wanted to warn anyone who uses Overnight Prints…that if they do indeed mess up on your order…there are limited things that they can do to fix them. I asked them to reprint and ship the cards today and was told that it would take three days to print them. I asked to speak with the manager and I was told they weren’t on the floor. When I told the young man that I know the manager was on the floor, he agreed, but said he wasn’t allowed to have me wait on the telephone for the manager. I told him that I not only expect the cards reshipped, but also expect to be reimbursed… of course…another department…one with voicemail. Anyway, so as of this moment, my clients will be getting their holiday cards when they return from the holidays, and I’m not likely to use Overnight Prints again.

If they do fix the situation adequately, I will let you know in a future post. If I don’t mention it again, that means they have lost my business from here on out.

Note: I think the young man I spoke with on the phone was just doing his job. He was polite, but had zero authority to make decisions. I prefer companies who give their employees the right to make judgement calls and fix problems on the spot.